Refund Policy
Effective Date: 31-07-2024
Welcome to ecommercely.co. We value our customers and strive to provide high-quality eCommerce website development services. If you are not entirely satisfied with our services, we are here to help.
Scope of Policy
This Refunds and Returns Policy applies to all services offered by ecommercely.co. By purchasing our services, you agree to the terms outlined in this policy.
Refund Eligibility
We offer refunds under the following conditions:
Service Not Rendered: If you have paid for a service that has not been initiated within 14 days of payment, you are eligible for a full refund.
Unsatisfactory Service: If you are not satisfied with the service provided, you may request a refund within 30 days of the service delivery. Refunds will be processed on a case-by-case basis, based on the issues presented and our evaluation.
Duplicate Payment: If a duplicate payment is made, we will refund the excess amount.
Non-Refundable Situations
We do not offer refunds for:
Services that have been completed and delivered.
Change of mind after the service has been initiated or delivered.
Any fees related to third-party services or integrations used in the development process.
Initiating a Return or Refund
To initiate a return or refund, please follow these steps:
Contact Us: Send an email to our customer support team at support@ecommercely.co with the subject line "Refund Request - [Your Order Number]".
Provide Details: Include your order number, the reason for the refund request, and any supporting documentation or evidence (e.g., screenshots, emails).
Review Process: Our customer support team will review your request within 5 business days and contact you for further information if needed.
Resolution: Once your request is reviewed, we will inform you of our decision and the next steps.
Fees and Costs
Processing Fee: In case of refunds for unsatisfactory service, a processing fee of 10% of the service fee may be deducted from the refund amount.
No Hidden Charges: We do not charge any hidden fees. All applicable fees will be communicated upfront during the refund process.
Timeframes
Refund Processing: Approved refunds will be processed within 14 business days from the approval date. The refunded amount will be credited to the original payment method.
Service Review: Refund requests due to unsatisfactory service may take longer to process as they require a thorough review of the issues presented.
Contact Information
If you have any questions or need assistance with our Refunds and Returns Policy, please contact us:
Email: support@ecommercely.co
Address: Getsasta Office, Saidabad, Hyderabad, India
Amendments
We reserve the right to amend this policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Thank you for choosing ecommercely.co. We appreciate your business and are committed to providing excellent service.